Helen Hernandez is a seasoned healthcare administrative professional with over 25 years of experience supporting medical offices, visiting nurse agencies, and community-based healthcare organizations. Based in Naugatuck, Connecticut, Helen is widely recognized for her exceptional organizational skills, patient-centered approach, and ability to manage complex schedules in fast-paced healthcare environments.
Throughout her career, Helen has held key roles including Medical Office Clerk, Scheduling Coordinator, Medical Records Clerk, and Customer Service Representative. In these positions, she consistently demonstrated expertise in medical and non-medical scheduling, electronic health records (EHR), HIPAA compliance, transportation coordination, and front-desk operations. Her background reflects extensive hands-on experience working closely with patients, families, caregivers, and clinical teams to ensure continuity of care, timely service delivery, and efficient office workflows.
Helen brings specialized experience from her time as a Scheduling Coordinator for a visiting nurse agency, where she successfully managed caregiver and client schedules, filled open shifts due to call-outs, coordinated on-call and emergency coverage, and maintained accurate scheduling systems. Her calm, solution-focused approach and clear communication style made her a trusted point of contact for both staff and clients.
Bilingual in English and Spanish, Helen effectively supports diverse populations and strengthens communication across care teams. She is highly proficient in EHR systems, medical documentation, insurance verification, and customer service best practices, which translate seamlessly into high-quality non-medical home care operations.
Helen is now proud to serve as the Scheduling Manager for Care Connect, LLC, where she plays a vital role in coordinating caregiver coverage, supporting field staff, and ensuring clients receive consistent, reliable, and compassionate care.
Beyond her professional accomplishments, Helen is a proud mother of three, balancing leadership responsibilities with a strong commitment to family. Her dedication, compassion, and decades of experience continue to make her an invaluable asset to Care Connect and the families we serve.
Helen Hernandez is a seasoned healthcare administrative professional with over 25 years of experience supporting medical offices, visiting nurse agencies, and community-based healthcare organizations. Based in Naugatuck, Connecticut, Helen is widely recognized for her exceptional organizational skills, patient-centered approach, and ability to manage complex schedules in fast-paced healthcare environments.
Throughout her career, Helen has held key roles including Medical Office Clerk, Scheduling Coordinator, Medical Records Clerk, and Customer Service Representative. In these positions, she consistently demonstrated expertise in medical and non-medical scheduling, electronic health records (EHR), HIPAA compliance, transportation coordination, and front-desk operations. Her background reflects extensive hands-on experience working closely with patients, families, caregivers, and clinical teams to ensure continuity of care, timely service delivery, and efficient office workflows.
Helen brings specialized experience from her time as a Scheduling Coordinator for a visiting nurse agency, where she successfully managed caregiver and client schedules, filled open shifts due to call-outs, coordinated on-call and emergency coverage, and maintained accurate scheduling systems. Her calm, solution-focused approach and clear communication style made her a trusted point of contact for both staff and clients.
Bilingual in English and Spanish, Helen effectively supports diverse populations and strengthens communication across care teams. She is highly proficient in EHR systems, medical documentation, insurance verification, and customer service best practices, which translate seamlessly into high-quality non-medical home care operations.
Helen is now proud to serve as the Scheduling Manager for Care Connect, LLC, where she plays a vital role in coordinating caregiver coverage, supporting field staff, and ensuring clients receive consistent, reliable, and compassionate care.
Beyond her professional accomplishments, Helen is a proud mother of three, balancing leadership responsibilities with a strong commitment to family. Her dedication, compassion, and decades of experience continue to make her an invaluable asset to Care Connect and the families we serve.